Service Agreement

1. Who This Agreement Is Between

This Service Agreement is between you(the "Customer") and the member business named on your booking, quote, or work order(the "Provider"). Blue Trade Alliance ("BTA") is not a party to this agreementand does not perform, supervise, or guarantee the work. BTA's Terms of Use separately govern your use of the website and platform.

2. The Work

The Provider will perform the services described in your accepted booking or quote (the "Work") at the service address you provided, in a professional and workmanlike manner, in accordance with applicable law and code. If actual conditions differ from what was described, the scope or price may be changed only by agreement between you and the Provider, recorded in writing (email or platform message is sufficient) before the changed work is performed. The Provider is solely responsible for its own employees, subcontractors, licensing, permits (where the accepted quote states the Provider obtains them), insurance, and taxes.

3. Price & Payment

• Price. The price is the amount in your accepted quote or booking, plus any agreed written changes.
• How to pay.You are encouraged to pay through the platform by card or ACH bank transfer, processed by Stripe — platform payments give you an electronic record, a receipt, and the platform's refund process. The Provider may also accept cash or a check paid directly to the Provider; payments made outside the platform are between you and the Provider, and the platform's payment records and refund process do not apply to them.
• Deposits on larger jobs. If the total price is over $1,000, a deposit is due when you accept the quote or confirm the booking — 50% of the price unless your accepted quote states a different amount. The balance is due when the Work is completed. When you pay a deposit through the platform, you authorize the same payment method to be charged for the remaining balance upon completion, as described at checkout. ACH transfers take several business days to clear, and the Provider is not required to begin work or purchase materials until a deposit has cleared.
• Cancellation after a deposit — liquidated damages. Materials for a job are often purchased, cut, or custom-configured shortly after acceptance and cannot be returned. If you cancel after paying a deposit, the deposit is forfeited to the Provider as liquidated damages — you and the Provider agree this is a genuine pre-estimate of the Provider's losses on materials, scheduling, and turned-away work, not a penalty — and you acquire no ownership of or right to materials purchased for the job. Nothing in this section limits rights you have under applicable law that cannot be waived by contract.

4. Scheduling & Access

Appointment times are confirmed by the Provider. You will provide reasonable access to the work area at the scheduled time and secure pets and valuables. If access is not available at a confirmed appointment, the Provider may charge a reasonable rescheduling cost if the accepted quote or the Provider's posted policies say so.

5. Warranty & Callbacks

The Provider honors the warranty stated in its quote or posted policies, and in any event will return to correct defects in workmanship reported within a reasonable time at no additional charge. Manufacturer warranties on materials are the manufacturer's.

6. Problems & Disputes

Tell the Provider first — most issues are fixed with a callback. You may also use the platform's support process; for platform card/ACH payments, the platform's published refund process applies. Disputes under this agreement are between you and the Provider, governed by Florida law (or the law of the state where the Work is performed). This agreement does not limit either party's right to small claims court.

7. General

This agreement (with your accepted quote or booking and any written changes) is the entire agreement for the Work and controls over any conflicting terms. If a provision is unenforceable, the rest remains. The Provider may not assign the Work without your consent; you may not assign this agreement. The platform records the date, time, and version you accept.